The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.
*Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
*Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
*Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
*Monitors associates sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential.
Further responsibilities to be discussed with management team.
*Must be 18 years of age or older
*High School diploma or equivalent
*Minimum 3 years prior retail or sales management experience preferred
*Excellent communication, verbal and written skills
*Able to travel to stores throughout the district
*Excellent customer service skills
*Knowledge of administrative aspects of store operations
*Communicate with customers, standing and maneuvering on sales floor and stockroom, operate register , lift and carry 30 pounds, hand/fold merchandise, climbing, reaching, pushing/pulling
*Regular attendence is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends and holidays is required.